Advanced Incident Management System

Track, manage, and resolve incidents efficiently with real-time monitoring and automated workflows.

Incident Management

Powerful Incident Management Features

Real-time Alerts

Instant notifications for critical incidents with customizable escalation rules and multiple notification channels.

Automated Workflows

Streamline incident resolution with automated assignment, escalation, and approval workflows.

Analytics & Reporting

Comprehensive dashboards and reports to track incident trends, response times, and team performance.

Team Collaboration

Enhanced team coordination with shared workspaces, comments, and real-time updates.

Audit Trail

Complete incident history tracking with detailed logs and compliance reporting capabilities.

Mobile Response

Manage incidents on-the-go with mobile-optimized interface and push notifications.

Comprehensive Incident Dashboard

Monitor all incidents from a unified dashboard with real-time status updates, priority management, and team assignments.

Live Monitoring
Real-time incident tracking
Priority Management
Smart prioritization
SLA Tracking
Response time monitoring
Team Assignment
Automated routing
Incident Dashboard Preview

Choose Your Incident Management Plan

Scalable solutions for teams of all sizes

Basic Response

LKR 15,000/month
Up to 50 incidents/month + LKR 3,000 setup fee

Perfect for small teams

  • Up to 50 Incidents/month
  • Basic Ticket Management
  • Email Notifications
  • Standard Reports
  • 5 User Accounts
  • Mobile Access
  • Advanced Analytics
  • API Access
LKR 300 per incident

Enterprise Command

LKR 75,000/month
Unlimited incidents + LKR 3,000 setup fee

For large organizations

  • Unlimited Incidents
  • Everything in Professional
  • Custom Integrations
  • Advanced Security
  • Unlimited Users
  • Full API Access
  • Dedicated Support
  • 24/7 Phone Support
No per-incident charges

Custom Incident Solutions

Need specialized incident management for your industry?

Custom workflow design
Third-party integrations
On-premise deployment
Dedicated support team
What's Included in All Packages:
SSL encryption, automatic backups, data security compliance, mobile access, email support, training materials, and seamless system integration. Setup fee waived for annual plans.
10K+
Incidents Resolved
95%
SLA Compliance
< 2min
Average Response
300+
Active Teams

Access Your Incident Portal

Admin Portal

System administration and configuration management.

Admin Login

User Portal

Report incidents and track resolution progress.

User Login

Analytics Portal

View incident statistics and performance metrics.

View Reports

Support & Help

Access documentation and get technical support.

Documentation Support Center

Why Choose Incident Pro?

Rapid Response

Reduce incident response time by up to 70% with automated workflows and intelligent routing.

Complete Visibility

Gain full visibility into all incidents with real-time dashboards and comprehensive tracking.

SLA Compliance

Meet and exceed SLA requirements with automated escalation and performance monitoring.

Process Automation

Automate routine tasks and focus on critical problem-solving activities.

Data-Driven Insights

Make informed decisions with comprehensive analytics and trend analysis.

Cost Reduction

Reduce operational costs by up to 50% through efficient incident management.